Course Library
Build Confidence Through Digital Skills
Explore structured, easy to follow training designed to develop real world skills from everyday technology use to workplace readiness.
How to Find a Job
Finding a job starts with knowing where to look and what steps to take. This course introduces participants to the basics of searching for and applying for employment. Learners will explore what a job is, different types of jobs, and how to identify opportunities that fit their interests and skills. Topics include where to search for jobs, how to complete a job application, and what to expect during the application process. Through practical examples and activities, participants will build the knowledge and confidence they need to begin their job search and take the first steps toward employment.
Resume Writing
A resume is an important tool for sharing your skills, experience, and qualifications with an employer. In this course, participants will learn how to create a professional resume by working through each section step by step. Topics include contact information, work history, education, and other experiences that can help show an employer what they can do. Learners will also practice organizing information, formatting a resume, and reviewing it before sending it to an employer. By the end of the course, participants will understand how to create, save, update, and share a resume for future job opportunities.
Interviewing
This course helps participants build the skills and confidence needed to succeed in job interviews by breaking the interviewing process into simple, manageable steps. Learners will explore different types of interviews and gain an understanding of what employers expect during each stage of the hiring process. The course provides practical guidance on preparing for an interview, including researching employers, practicing responses, and choosing appropriate interview attire. Participants will also learn strategies for answering common interview questions and presenting themselves professionally. Real-life interview examples are included throughout the course to reinforce learning and help participants apply their skills in real-world situations.
Adaptability
Change is a normal part of the workplace. This course helps participants understand how to respond when plans, tasks, routines, or work environments change. Learners will explore common reasons changes happen and practice strategies for staying flexible, positive, and productive when faced with something unexpected. The course also introduces brainstorming and problem-solving techniques that can help employees think through challenges, consider different options, and find solutions. Through practical examples and activities, participants will build confidence in handling change and develop skills they can use in a variety of workplace situations.
Problem Solving
Workplace problems can happen in any job, but knowing what to do next can make them easier to manage. Building on the foundational skills introduced in the Adaptability course, this course gives participants a simple, step-by-step process for solving workplace problems. Learners will practice identifying a problem, gathering information, thinking of possible solutions, comparing their options, and taking action. Real-world examples and workplace scenarios will help participants develop critical-thinking and decision-making skills while learning how to handle challenges with confidence. By the end of the course, learners will have a practical process they can use to solve problems and respond to challenges in different work environments.
Professionalism in the Workplace
This course helps participants understand what professionalism means and why it is important for success in the workplace. Learners will explore the behaviors and attitudes that employers value, including being respectful, reliable, honest, and positive. Through practical examples and workplace scenarios, the course breaks these concepts into easy-to-understand lessons that demonstrate how professional behavior affects coworkers, supervisors, and customers. By the end of the course, participants will have a stronger understanding of how to present themselves professionally and contribute positively to any work environment.
Minding Your Manners
Good manners in the workplace go beyond saying "please" and "thank you." Participants will explore how respectful behavior contributes to positive relationships, effective teamwork, and a professional work environment. Some topics covered include reading social situations, responding approriately and working with others. Through practical examples and real-world scenarios, participants will develop the social skills and workplace etiquette needed to build strong relationships and succeed on the job.
Emotional Intelligence
Emotional intelligence is a set of skills that can help people understand themselves, work well with others, and handle challenges in the workplace. This in-depth course gives participants the opportunity to build a practical toolkit of skills they can use both now and in future work situations. Learners will explore self-awareness, personal triggers, self-regulation, empathy, communication, social skills, and professional behavior. They will also learn strategies for setting work goals, responding to mistakes, accepting feedback, managing difficult situations, and working through problems with others. Through a variety of activities, examples, and workplace situations, participants will practice these skills and learn how to apply them in real-life situations. By the end of the course, learners will have a collection of strategies they can draw on to build stronger workplace relationships, make positive choices, handle challenges, and grow as employees.
Customer Service
Great customer service more than helping a customer, it is creating a positive experience. In this course, participants will learn what customer service means and why it is important in the workplace. Topics include using a positive attitude, communicating clearly, working as part of a team, and showing professionalism when interacting with customers. Learners will also explore how their appearance, behavior, and actions can affect a customer’s experience. Participants will discover how small efforts, such as being helpful and going the extra mile, can build trust and leave a positive impression.
Time Clocks
Keeping track of your work hours is an important part of being successful at work. This course teaches participants how workplace timekeeping systems work and how to use them correctly. Learners will explore common types of time clocks, including traditional, digital, and electronic systems, and practice the steps for clocking in and out. The course also covers workplace expectations for accurate timekeeping, common mistakes to avoid, and the importance of following employer policies. By the end of the course, participants will have a better understanding of how to take responsibility for recording their work hours accurately and professionally.
