Got Questions? We’ve Got Answers.

We know your time is valuable, and your learners deserve the best. This FAQ section answers everything from setup to support.

Frequently Asked Questions – DigiSkills for IDD Agencies

What is DigiSkills?

DigiSkills is a digital learning platform designed specifically for individuals with intellectual and developmental disabilities (IDD). It helps providers teach computer, digital, and job readiness skills through accessible, interactive lessons.

Who is DigiSkills designed for?

DigiSkills is built for IDD agencies, adult day and vocational programs, and workforce partners who want to integrate digital skills training into their services. The platform supports both group and individual instruction.

What topics are included in the DigiSkills curriculum?

The curriculum covers essential computer and digital literacy skills—such as using Google Workspace and Microsoft Office—as well as employment readiness, online safety, communication, and workplace behavior.

How do agencies get started with DigiSkills?

Agencies can schedule a demo or onboarding session to review setup, user management, and training options. Once subscribed, they’ll receive administrator access, step-by-step setup guidance, and ongoing support.

Is DigiSkills accessible for people with disabilities?

Absolutely. DigiSkills was built with accessibility in mind, following ADA and WCAG standards. The platform includes features such as screen reader compatibility, closed captions, and simple navigation for users with varying abilities.

How much does DigiSkills cost?

Pricing depends on the number of learners and the level of customization your agency needs. We offer tiered subscription plans and enterprise options for larger organizations.

What kind of support is available?

Our team provides onboarding assistance, training for staff, and ongoing technical support. Agencies can also access help articles, video tutorials, and direct support via email or chat.

Can DigiSkills be used for DSP training or staff development?

Yes. DigiSkills can be used to train Direct Support Professionals (DSPs) in digital literacy, helping them grow professionally while improving service delivery.

What devices work with DigiSkills?

DigiSkills runs on desktops, laptops, tablets, and Chromebooks. It’s browser-based, so there’s no software to install—just a secure login.

Can learners work at their own pace?

Yes. Lessons are designed to be flexible. Participants can work independently or in small groups, and staff can track progress through built-in reporting tools.

How do we measure learner progress??

The LMS provides progress tracking, completion reports, and quiz results that help staff document skill growth and adjust instruction accordingly.

Do learners receive a certificate after completing each module?

Yes. Each learner earns a digital certificate of completion after finishing a module. Certificates can be downloaded, printed, or shared electronically. They serve as proof of progress, help document skill achievement for case notes or funding reports, and motivate learners as they advance through the program.

What training do staff need to use DigiSkills?

We provide onboarding training and workshops to help instructors and DSPs feel confident using the platform, managing learners, and tracking outcomes.

Still Have Questions?

We’re here to help.

If you didn’t find the answer you were looking for, contact our support team or schedule a
demo to learn how DigiSkills can fit your agency’s needs.